Our customers are provided with a full breakdown of our costs prior to any work proceeding to ensure they’re happy with our plans.

When we have completed the agreed works, the team leader working onsite will talk to our customers to confirm everything has gone according to plan. Matt will then call the customer independently to ensure they are fully satisfied. If the customer is happy with the service they received, an invoice will then be produced and sent to the customer for payment.

Payment can be made via cheque or by bank transfer. Here at Prince Tree Surgery, we take your privacy very seriously and any sensitive information you provide us such as personal details or bank information is never stored or disclosed to a third party.

In circumstances where customers are not happy with the work we have provided or any other issue, we will arrange a further site visit to allow the customer to discuss their concerns with Matt. Matt will review the work carried out and determine how any issues these can be rectified. No payment will be taken until the situation has been resolved.

We pride ourselves on the quality of our work and our outstanding customer service. We will leave any site we work at immaculate, transferring and recycling all our waste according to the Environment Agency’s guidelines. Like many of our customers, we want to protect the environment as much as possible and take necessary steps to reduce our carbon footprint by using low emission power tools, biogradable oils and biodiesels.

Once we’ve completed any agreed works, we are always on-hand to answer any further questions from our customers as part of our after care service. Follow up appointments can be arranged in the future, especially where more work is likely to be needed.